Client Services Manager

Job Locations US-MI-Wixom
Requisition Post Information* : Posted Date 3 weeks ago(5/26/2021 1:43 PM)
Requisition ID
2021-4484
# of Openings
1
Category (Portal Searching)
Insurance

Overview

ACIPAmerica's Choice Insurance Partners is an agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family owned, recreational vehicle retailer. We are the trusted advisors to the individuals and families that have a passion for the recreation and outdoor lifestyle.

 

We are expanding our client services team with the addition of an Operations Manager. This role is critical to the growth and continued success of our business, and offers a very rewarding work experience for people that enjoy working with the public. As our team grows, so does your opportunity. We're looking to develop our next leaders!

Our work environment balances professional and fun very effectively, and our office is a state of the art facility. We provide a formal new hire training program, and you will have a one-on-one mentor to ensure you get started on the right foot. We pay for your initial licensing course, as well as continued, industry specific education. We're committed to your long term success, and enjoyment in your career!

 

Starting Salary of 50-60k.

Responsibilities

  • Develop deep, trust-based relationships that ultimately drive loyalty and desire for success.
  • Take an in – depth assessment into current processes of the service team, culture, and look for ways to improve.
  • Large focus on current customer retention and evaluate new ways to enhance customer experience.
  • Continuously work to ensure team members are aligned to the overall vision of the agency and specifically how their work is directly tied to the overall success of the team.
  • Track team member performance towards monthly goals and assist with them reaching their goal through performance coaching.
  • Review and assess team member service skillset and determine a tailored approach in developing each team member based on their individual growth opportunities.
  • Act as exemplary model that supports the desired culture and values we seek from our teams.
  • Continuously look for training opportunities to help the continued development of team member’s abilities.
  • Manage behind the scene operations including carrier relationships and team licensing.
  • Other responsibilities and opportunities will be presented when ready.

Qualifications

  • Bachelor’s degree or equivalent professional experience
  • Prior leadership experience is a must (2+ years), preferably within Insurance but not mandatory
  • Motivation to implement change in order to make a difference. We are not your average Insurance agency!
  • Track record of improving team members and proactive coaching.
  • Must have prior CRM experience
  • Strong writing skills to assist with developing customer communication
  • Exceptional interpersonal skills and ability to communicate with all levels of team members

 

KEY CHARACTERISTICS:

  • Hustle – Our industry moves fast and so does the competition. The right candidate works with a sense of urgency while constantly looking to make a positive impact.
  • Competitive – America’s Choice breaks records year after year and as a result, we look for employees that are highly competitive and motivated to succeed.
  • Attitude – While skill is very important, a positive attitude is paramount to your success.
  • Communicative – Due to the nature of our business, it is critically important to be an effective communicator, both written and verbal.

COMPENSATION & BENEFITS:

America's Choice Insurance Partners offers a very competitive salary and bonus package! We also offer industry leading benefits that includes medical, dental, vision, paid vacations and Simple IRA options.

WHO IS AMERICA’S CHOICE INSURANCE PARTNERS?

America's Choice Insurance Partners is an agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family owned, recreational vehicle retailer. We are the trusted advisors to the individuals and families that have a passion for the recreation and outdoor lifestyle. We offer insurance products from more than a dozen of the nation’s highest rated insurance carriers, and write business in over 30 states throughout the country.

 

#IND2 

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